Terms and Conditions

1. About the Platform

My Acting Drivers is a technology platform connecting vehicle owners with independent acting drivers. We do not provide driving services directly and only facilitate connections between users.

2. User Eligibility

Users must be at least 18 years old to access and use services. Drivers must be at least 23 years old with valid LMV licence. Users must provide accurate, complete, and valid information during registration and usage.

3. Nature of Service

The platform connects customers and drivers for short-term private driving services. The actual driving service is provided independently by the driver, not the company. The trip agreement exists directly between the customer and the driver only. My Acting Drivers is not a transport provider, employer, or trip execution authority.

4. Booking & Trip Flow

Customers can request drivers through the mobile application based on their requirements. Drivers can accept or reject trip requests depending on availability and preferences. Trips begin only after OTP verification and confirmation within the application system. Live tracking and safety features are enabled during the trip for user safety.

5. Payments

Payments are made directly between customers and drivers without platform involvement or commission. My Acting Drivers does not take any commission or percentage from trip payments. The platform may introduce subscription plans for drivers to access service opportunities.

6. Driver Responsibilities

Drivers must follow all traffic laws, safety rules, and professional conduct during trips. Drivers must carry valid licence, identity proof, and required documents during all trips. Drivers are fully responsible for violations, accidents, legal issues, or misconduct during trips.

7. Customer Responsibilities

Customers must provide accurate trip details and ensure respectful behaviour towards drivers always. Customers must ensure the vehicle is roadworthy, safe, and compliant with legal requirements. Customers are responsible for valid vehicle documents, insurance, and regulatory compliance.

8. Illegal Activities & Misuse

Any involvement in illegal activities such as drugs, theft, abuse, or misconduct is prohibited. Violation of laws, misuse of platform, or unsafe behaviour will result in immediate action. Accounts may be suspended and legal action may be taken depending on severity. The company is not responsible for any illegal actions performed by users.

9. Safety & Risk Disclaimer

Driving involves inherent risks, and users acknowledge these risks while using the platform. Safety features are provided, but the company does not guarantee complete safety outcomes. Any incidents during trips are the responsibility of the involved customer and driver.

10. Vehicle Responsibility

Customers confirm their vehicle is insured, legally compliant, and safe for operation. Customers are responsible for maintaining vehicle condition and ensuring proper functionality always. The company is not responsible for vehicle damage, breakdown, or loss of belongings.

11. Driver Independence

Drivers are independent partners and are not employees, agents, or representatives of the company. The platform does not control driver behaviour, routes, decisions, or trip execution.

12. Limitation of Liability

My Acting Drivers is not liable for accidents, injuries, damages, delays, or service failures. The company is not responsible for driver actions or customer behaviour during trips.

13. Account Suspension

Accounts may be suspended or terminated for misuse, fraud, policy violations, or safety concerns. The company reserves full rights to restrict access to protect platform integrity.

14. Data Usage

User data is collected only to provide services, improve experience, and ensure safety. Data is handled responsibly and used strictly for operational and service-related purposes.

15. Jurisdiction

All disputes shall be governed by applicable Indian laws and resolved under appropriate jurisdiction.

16. Driver Security Deposit

Drivers must pay a refundable security deposit of ₹1,000 before accessing the platform. The deposit may be adjusted against valid penalties, outstanding dues, or verified claims.

17. Deposit Refund

Drivers can request their deposit refund through the app or support team. After requesting a refund, the driver account will be logged out and bookings will stop. The eligible deposit amount will be refunded within 45 days after account closure. Any valid outstanding dues will be adjusted before processing the refund.